FAQs

Frequently Asked Questions

Orders & Shipping

Q: How long does shipping take?
A: USA orders arrive in 3–7 business days. International shipping takes 7–21 days.

Q: Can I change my shipping address after ordering?
A: Email us immediately at support@rocksbuddy.com with your order number. Changes are only possible before shipment.

Returns & Refunds

Q: What’s your return policy?
A: Unused items in original packaging can be returned within 30 days. See our Refund Policy.

Q: How do I initiate a return?
A: Email us with your order number and reason. We’ll provide a return label (US only).

Products

Q: Are your crystals lab-tested?
A: Yes! We verify authenticity through hardness, luster, and expert inspection.

Q: Do you offer wholesale pricing?
A: Yes! Email us at support@rocksbuddy.com for bulk discounts.