Privacy Policy
Effective Date: [16/11/2024]
1. Introduction
Welcome to YourStoreName.com ("us," "we," or "our"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website and use our services. By accessing or using our Service, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
2.1 Personal Information
- Name: To personalise your shopping experience.
- Contact Information: Including email address and phone number for order communication.
- Address: For order fulfilment.
2.2 Payment Information
- Payment Details: Processed securely through [Payment Gateway Name].
2.3 Usage Information
- Log Data: Information collected about your visit, such as IP address, browser type, and pages visited.
2.4 IP Addresses
- IP Address: We collect and store your IP address for security and analytical purposes. This information helps us identify and block potential security threats and analyze website traffic.
3. How We Use Your Information
We use your information for order processing, customer support, communication, and to enhance your shopping experience. We do not sell or share your information with third parties for marketing purposes.
4. Cookies and Tracking Technologies
4.1 Cookies
Cookies are used to enhance your shopping experience and track usage statistics. You can adjust your browser settings to refuse cookies, but this may affect certain features of the Service.
5. Third-Party Services
5.1 Payment Processors
Secure and reputable payment processors are used to facilitate purchases. Your payment information is securely transmitted and processed.
5.2 Analytics
Analytics services help us analyse and improve our Service. These services may collect information about your use of the Service and may track your browsing behaviour.
6. Advertising
6.1 Facebook and Google Ads
We use Facebook and Google Ads services for advertising purposes. These services may use cookies and similar technologies to collect information from our website and other sites on the internet.
7. Geographic Location
7.1 Data Storage
Your personal information may be processed and stored in India. By using our Service, you consent to this processing and storage.
8. Age Restrictions
8.1 Children's Privacy
We do not knowingly collect personal information from individuals under the age of 18. If you are under 18, please do not submit personal information. Parents or guardians can contact us to delete information provided by a minor.
9. Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.
10. Your Rights and Choices
10.1 Access and Correction
You have the right to access and correct inaccuracies in your personal information.
10.2 Deletion
You can request the deletion of your personal information.
10.3 IP Address
You have the right to know how your IP address is collected and used. We use your IP address for security and analytical purposes.
To exercise these rights, contact us at We understand that sometimes your expectations may differ from the received product, and at YourStoreName.com, we want to ensure your satisfaction. Here's our straightforward and customer-centric return and refund policy:
5-Day Return Period
We offer a 5-day return period from the date you receive your order. If within this time frame you find that the product doesn't meet your expectations or has any defects, we are here to assist you.
Hassle-Free Returns
To initiate a return, please follow these steps:
- Contact Us: Reach out to us via email at cutebagsteam@gmail.com or WhatsApp us at +91-9376677961 within the 5-day period, stating the reason for the return.
- Return Approval: Our customer support team will guide you through the return process and provide you with a return authorization if the conditions are met.
- Packaging: Ensure the product is unused, in its original packaging, and includes all accessories.
- Return Shipment: Ship the product back to us using a reliable courier service.
Full Refund Guarantee
Once we receive and inspect the returned item and approve the return, we will initiate a full refund of the order amount. Please allow 3 business days for the refund to be processed.
Common Conditions for Return and Refund Approval
To ensure a smooth return and refund process, please note the following conditions:
- Unused Condition: The product must be unused and in its original packaging.
- Initiate Within 5 Days: The return must be initiated within the specified 5-day period from the date of receiving the order.
- Approval Process: Returns are subject to approval by our customer support team.
- Product Integrity: The product must be in resalable condition with all accessories included.
Unpacking Video Recommendation
To expedite the return approval process, we recommend creating an unpacking video when you receive your order. This video can serve as evidence in case there are any discrepancies or defects. Please include clear footage of unboxing, showcasing the product, and highlighting any concerns.
Our Commitment to Your Satisfaction
Your satisfaction is our top priority at YourStoreName.com. We are dedicated to providing a hassle-free and transparent return process because we care about your shopping experience. If you have any questions or concerns, our friendly customer support team is here to assist you.
Thank you for choosing rocksbuddy.com. Happy shopping!
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11. Changes to this Privacy Policy
We reserve the right to update or change this Privacy Policy at any time. Changes are effective immediately upon posting on the Service.
11.1 Notification of Changes
We will notify users of any material changes to the privacy policy through email or a notice on the website.
12. Contact Information
For any questions about this Privacy Policy, contact us at sprintjitendra@gmail.com.
13. Jurisdiction
This Privacy Policy is governed by and construed in accordance with the laws of India.
By using our Service, you agree to the terms of this Privacy Policy.